Missed pickup using Same Day Delivery in SendPro Online

Learn what to do if the scheduled pickup window for the Same-day Delivery private courier has expired and the driver did not come to pick up the package.
Products affected: SendPro® Online

Issue

The scheduled pickup window for the Same-day Delivery private courier has expired and the driver did not come to pick up the package.

Cause

In some situations, the courier may cancel your order. If they do so, they will email you. If the courier cancels your order, they automatically refund the cost of the transaction.

Resolution

If the courier is late or does not arrive and you do not receive a cancellation email, find the label in your SendPro Online History and contact the courier directly for assistance.

If the courier did not cancel the order and you need to cancel it yourself, see Canceling a Same-day Delivery label in SendPro Online.

If you need further assistance, please use the Contact Us options below.

UPDATED: May 14, 2021

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