"We were unable to print your label" message when printing a UPS label in SendPro Online or PitneyShip

If the message "We were unable to print your label" appears if you try to print a UPS label, your UPS account needs to be relinked in SendPro Online or PitneyShip.
Products affected: SendPro® Online, PitneyShip™

Issue

The message "We were unable to print your label" appears when printing a UPS label.

Cause

  • The UPS account needs to be relinked to PitneyShip or PitneyShip Pro, or
  • There is an issue with your UPS account.

Resolution

Remove and reconnect your UPS account. Make sure that you have your latest UPS invoice ready before removing the account.

Select your software version

There are currently two versions of our shipping software. Click on the image that matches your Home screen to view the instructions for your version.

SendPro Online classic version Home screenPitneyShip Home screen

PitneyShip (new)

 

SendPro Online (classic) SendPro Online classic Home screen thumbnail

  1. In SendPro, click Settings > Shipping Carriers.
  2. Select Manage next to your UPS account.
  3. Select the delete icon.
  4. Select Delete.
  5. Re-add your UPS account to SendPro. See Setting up a UPS account.

 

PitneyShip (new) PitneyShip Home screen thumbnail

  1. Select Settings > Manage Carriers.
  2. Select the Delete Carrier icon next to your UPS account.
  3. Select Delete to confirm.
  4. Re-add your UPS account to PitneyShip. See Setting up a UPS account.

If the issue is not resolved, contact UPS to check on the status of your UPS account.

If you need further assistance, please contact us.

UPDATED: October 06, 2022