"We were unable to print your label" message when printing a UPS label in SendPro Online

If the message "We were unable to print your label" appears if you try to print a UPS label, your UPS account needs to be relinked in SendPro Online.
Products affected: SendPro® Online

Issue

The message "We were unable to print your label" appears when printing a UPS label in SendPro Online.

Cause

  • The UPS account needs to be relinked in SendPro Online, or
  • There is an issue with your UPS account.

Resolution

Remove and reconnect your UPS account. Make sure that you have your latest UPS invoice ready before removing the account.

Select your version of SendPro Online

There are currently two versions of SendPro Online. Click on the image that matches your SendPro Online Home screen to view the instructions for your version.

SendPro Online classic version Home screenSendPro Online Home screen

 

SendPro Online (classic) SendPro Online classic Home screen

  1. In SendPro Online click Settings > Shipping Carriers.
  2. Select Manage next to your UPS account.
  3. Select the delete icon.
  4. Select Delete.
  5. Re-add your UPS account to SendPro Online. See Setting up a UPS account in SendPro Online.

 

SendPro Online (new) SendPro Online Home screen thumbnail

  1. Select Settings > Carriers.
    SendPro Online Settings - Carriers
  2. Select the arrow next to your UPS account.
  3. Select Delete Account.
  4. Re-add your UPS account to SendPro Online. See Setting up a UPS account in SendPro Online.

If the issue is not resolved, contact UPS to check on the status of your UPS account.

If you need further assistance, please use the Contact Us options below.

UPDATED: January 06, 2022

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