"Office 365 authentication has expired" message in SendPro Online

If you get the message "Office 365 authentication has expired" in SendPro Online, you need to remove and reconnect your Office 365 account to SendPro Online.
Products affected: SendPro® Online

Issue

The message "Office 365 authentication has expired" appears in SendPro Online.

Cause

The Office 365 linkage to SendPro Online has expired.

Resolution

  1. In SendPro Online, select Settings > Preferences.
  2. Select the Revoke Access link next to Office 365.
  3. Once the connection is revoked, select the Connect link next to Office 365. You will be connected to the Office 365 page.
  4. Provide your Office 365 account information to reconnect your Office 365 account.

If you need further assistance, please use the Contact Us options below.

UPDATED: September 13, 2021

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