"Office 365 authentication has expired" message in SendPro Online or PitneyShip

Issue

The message "Office 365 authentication has expired" appears in SendPro Online or PitneyShip.

Cause

The Office 365 linkage to SendPro Online or PitneyShip has expired.

Resolution

SendPro Online (classic)

1. Select Settings > Preferences.
2. Select the Revoke Access link next to Office 365.
3. Once the connection is revoked, select the Connect link next to Office 365. You will be connected to the Office 365 page.
4. Provide your Office 365 account information to reconnect your Office 365 account.

SendPro Online (classic)

1. Select Settings > Manage Contacts.
2. Select Disconnect Office365.
3. Uncheck Allow access to my Microsoft Office365 contacts when sending.

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