Installing DeviceHub for SendPro Online or PitneyShip

DeviceHub is a program that connects your peripherals, such as printers and scales, to SendPro Online or PitneyShip. DeviceHub is required for printing stamp rolls and envelopes.
Products affected: SendPro® Online, PitneyShip™

DeviceHub is a program that connects your printers and scales to PitneyShip. DeviceHub is required for printing stamp rolls and envelopes in the new version of our shipping software, PitneyShip.

You do not need to install DeviceHub until your account is migrated from SendPro to PitneyShip. Once you have migrated from SendPro classic and installed DeviceHub, you can uninstall the SendPro Online software and the SendPro Scale App from your computer, as they are no longer needed.

DeviceHub is supported on:

Windows 10 or higher

  1. From the Help (?) menu, select Download DeviceHub.
    Help menu - Download DeviceHub
  2. Select Windows.
    DeviceHub download - select Windows
  3. Save the file.
  4. Open the downloaded file.
  5. Select Install.
    DeviceHub Install
  6. Select Finish.
    DeviceHub Finish
  7. On the DeviceHub Activation screen, enter your SendPro Online or PitneyShip username and password and select Sign In.
    DeviceHub Activation
  8. On the DeviceHub registered and activated! screen, select Close. SendPro Online or PitneyShip will open in a new browser tab.
    DeviceHub activated message
  9. Sign in.
  10. Go to Settings > My Devices. There you will see your DeviceHub with the printers and scales that are connected to your computer. If there are other shared DeviceHubs on your network, you may see them as well.
    My Devices page

Mac OS 11 (Big Sur) or higher

  1. From the Help (?) menu, select Download DeviceHub.
    Help menu - Download DeviceHub
  2. Select Mac.
    DeviceHub download - select Mac
  3. Save the file.
  4. Open the downloaded file.
    DeviceHub installation - open file
  5. Select Continue.
    DeviceHub installation Continue button
  6. Select Install.
    DeviceHub installation Install button
  7. If prompted for your Mac password, enter it and select Install Software.
    DeviceHub installation enter Mac password
  8. Wait while the software is installed.
    DeviceHub installation progress
  9. If you see this prompt about python3, select Install.
    DeviceHub install Mac - Python prompt
  10. When the installation is complete, you will be prompted to sign in to activate DeviceHub.
    DeviceHub installation sign in to activate
  11. Sign in using your SendPro Online or PitneyShip username (email) and password. When the activation is complete, select Close.
    DeviceHub installation Close button
  12. On the Installation Successful window (which was most likely under the DeviceHub Activation window), select Close.
    DeviceHub installation Close button
  13. Choose whether you wish to keep or remove the installer file. Move to Trash is recommended.
    DeviceHub installation Move to Trash button
  14. Sign in.
  15. Go to Settings > My Devices. There you will see your DeviceHub with the printers and scales that are connected to your computer. If there are other shared DeviceHubs on your network, you may see them as well.
    My Devices page

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UPDATED: April 25, 2022

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