USPS Large Envelope Label printed in SendPro Online or PitneyShip does not have Tracking
If a USPS Large Envelope label printed in SendPro Online or PitneyShip does not have tracking, it is because First Class Mail is not eligible for free tracking.
Products affected: SendPro® Online, PitneyShip™
Issue
A USPS Large Envelope label printed in SendPro Online or PitneyShip does not have a tracking barcode.
Cause
First-Class Mail® is not eligible for free tracking.
Resolution
To avoid this issue, check the box Envelope is more than 3/4" thick and/or is non-bendable or Contents are non-bendable or over 3/4" thick to ship the item as a First-Class Package instead of First-Class Mail.
If you need further assistance, please contact us.
UPDATED: April 25, 2022
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