PDF not appearing when creating a shipping label in SendPro Online

If the PDF is not appearing when creating a shipping label, the pop-up blocker in your web browser may be blocking the window.
Products affected: SendPro® Online

Issue

When creating a shipping label in SendPro Online or PitneyShip, the PDF is not appearing.

Cause

The pop-up blocker in your web browser may be blocking the window.

Resolution

Firefox

Firefox may be blocking pop-ups, preventing the label from being created. When blocking a pop-up, Firefox displays an information bar. If you see this bar, follow the steps below.
Notification bar from Firefox when it is preventing popups

  1. Click the Options button in the notification bar and choose Allow pop-ups for sendproapp.pitneybowes.com.
  2. After allowing pop-ups, reprint the label. See Reprinting a shipping label in SendPro Online.

Safari

  1. From the Safari menu, choose Preferences.
  2. Click Websites.
  3. Find the address sendproapp.pitneybowes.com and change the settings to Allow.
  4. After allowing pop-ups, reprint the label. See Reprinting a shipping label in SendPro Online.

If you need further assistance, please contact us.

UPDATED: May 05, 2022

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)