"995, CreateDC, The I/O operation has been aborted because of either a thread exist or an application request." message in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise

Issue

The message "995, CreateDC, The I/O operation has been aborted because of either a thread exist or an application request." appears when printing labels or stamps using DeviceHub.

Cause

The printer driver being used is not compatible with DeviceHub.

Resolution

• Solution 1: Install a different printer driver
• Solution 2: Check compatible envelope printers or print to PDF

Solution 1: Install a different printer driver

If using an HP printer, install the HP Universal Print Driver

1. Go to HP's Universal Print Driver download page.
2. Select the + symbol next to Driver-Universal Print Driver.
3. Select the Download button for HP Universal Print Driver for Windows PostScript.
4. Run the downloaded file.
5. Select Unzip in the WinZip Self-Extractor wizard window.
6. Select Yes to the License Agreement.
7. Follow the prompts to complete the installation. Steps may vary based on your HP printer model and connection type.

If not using an HP printer, install the latest printer driver for your printer

If you are using a non-HP printer, go to your printer manufacturer's website and download and install the latest version of the printer driver for your printer.

Solution 2: Check compatible envelope printers or print to PDF

• If printing on envelopes, and the issue is not resolved, please refer to Compatible printers and scales..
• If printing stamp sheets or shipping labels, choose Print to PDF instead of your printer in the Print Options window.