"Something went wrong. Please try again" message when adding postage in PitneyShip or PitneyShip Pro
When adding postage, the message "Something went wrong. Please try again" appears.
The payment method for adding postage was declined.
If the balance in your Reserve Account is less than the amount you are trying to add, add funds to your Reserve Account.
If the available credit in your Purchase Power Account is less than the amount you are trying to add, make a payment on your Purchase Power Account, or request a Purchase Power credit limit increase through Pitney Bowes.
If using a credit card and it needs to be changed, see Changing your postage payment method in SendPro Online or PitneyShip.
UPDATED: August 18, 2023