"UnsupportedProtocol" prints on paper when printing with DeviceHub in PitneyShip or PitneyShip Pro

If "UnsupportedProtocol" prints on the paper, it is because the printer driver is not compatible with DeviceHub.
Products affected: PitneyShip™, PitneyShip™ Pro

Issue

When printing with DeviceHub, "UnsupportedProtocol" prints on the paper.

Cause

The printer driver being used is not compatible with DeviceHub.

Resolution

Download and install the latest printer driver for your printer from the printer manufacturer's website.

If you need further assistance, please contact us.

UPDATED: August 08, 2022