"Print Failed. Check your printer and try again" message when printing in SendPro Online, PitneyShip, or PitneyShip Pro

The message "Print Failed. Check your printer and try again" is caused by Microsoft Edge version 102.

Products affected: SendPro® Online, PitneyShip™, PitneyShip™ Pro

Issue

When printing in SendPro Online, PitneyShip, or PitneyShip Pro from Microsoft Edge, the message "Print Failed. Check your printer and try again" appears.

Cause

The issue is specific to Microsoft Edge version 102.

Resolution

Solution 1: Do not use Print using system dialog
Solution 2: Use a different browser

Solution 1: Do not use Print using system dialog

Do not use the Print using system dialog option (Ctrl+Shift+P). Print using the regular Print option (Ctrl+P) instead.

Solution 2: Use a different browser

If the error occurs when using Ctrl+P, try a different web browser.

If you need further assistance, please contact us.

UPDATED: June 10, 2022

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