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Installing PitneyShip Cube on a Mac using a wireless connection as a new PitneyShip user

Learn how to set up your PitneyShip Cube on your Mac device using a wireless connection as a new PitneyShip user.
Products Affected: PitneyShip™ Cube, PitneyShip™

These instructions will guide you through a first-time installation of your PitneyShip Cube on a Mac device as a new PitneyShip user. These instructions are for users wanting to connect their PitneyShip Cube using a Wi-Fi connection. Before you begin your installation, you will need your mobile device to establish a Wi-Fi connection.

  1. Opening the box and unpacking
  2. Creating your PitneyShip account
  3. Connecting your PitneyShip Cube
  4. Performing a test print

number-1 Opening the box and unpacking

What's in the box

  1. Unpack the device and remove the protective scale spacers.
    Removing the protective scale spacers
  2. Feed the label roll into the slot.
    1. Open the label roll cover.
      Open label roll cover
    2. Remove the protective sheet and the tape from the label roll.
      Removing protective slip and tape
    3. Feed the label roll over the top of the black roller and out through the slot. Do not feed the label roll under the black roller. This will cause the label roll to jam.
      Feeding label roll through slot
  3. Connect the device to a power source and press the power button. The LED will light up orange and then change to flashing white until your PitneyShip Cube is connected.
    Connecting the PitneyShip Cube to a power sourcePressing power button
  4. Set up and complete the installation using PitneyShip.

number-2 Creating your PitneyShip account

  1. Go to cube.pitneybowes.com.
  2. Click Get Started.
  3. Enter your email address, then click Next.
  4. The system will recognize you as a new PitneyShip user. Review the 30-day trial, then click Next.
  5. Select your PitneyShip plan and click Next.
  6. Fill in your account details.
  7. Fill in your legal business name. If you do not have a legal business name, tap the I am the sole proprietor without a legal business name check box.
    Legal business name checkbox
  8. Fill in your business address fields.
  9. Click Create Account.
  10. Your PitneyShip account creation is complete. Click Next to set up your PitneyShip Cube.

number-3 Connecting your PitneyShip Cube

  1. When asked, "How do you want to connect your PitneyShip Cube?" select With wi-fi.
  2. If you have previously connected your PitneyShip Cube to your phone, click Yes. If you have not connected your PitneyShip Cube to your phone, click No. You must connect your PitneyShip Cube to your phone before you can connect it wirelessly to your computer. To connect your PitneyShip Cube to your phone: 
    1. Download the PitneyShip mobile app. Scan the QR code below, or search for PitneyShip -Ship and Track in your phone's app store.
      App QR code
    2. Log in using your PitneyShip account email and password.
    3. On the home page, tap Connect now.
      Connect now banner
    4. Tap Yes if your PitneyShip Cube has a slow blinking light. If your PitneyShip Cube has a fast blinking light, or is showing a different LED color, tap No.
    5. Review the app permissions and tap Next.
    6. Tap Join to connect the PitneyShip mobile app to the PitneyShip Cube Wi-Fi network.
    7. Select your Wi-Fi network and enter your Wi-Fi password. If you do not see a list of Wi-Fi networks, tap Refresh list and select your Wi-Fi network.
    8. Your PitneyShip Cube is now connected to your network. Tap Next.
    9. Close the PitneyShip mobile app and return to your computer to continue the installation.
    10. Click Next.
  3. Review the Before installing prompt and click Next.
    Before installing prompt
  4. Click Download PitneyShip Cube Driver.
    1. Once the download is complete, go to the PB_Printer_and_Scale_driver installer.
    2. Click Continue.
    3. Click Install.
    4. If prompted, enter your Mac password and click Install Software.
    5. When the installation is complete, click Close.
    6. On your computer, select Finder > Applications > System Preferences > Printers and Scanners.
    7. Click the + icon on the bottom left panel.
    8. Select Bixolon Printer and Scale.
    9. Click the Use drop down and select Select Software.
      Use drop down
    10. Select PitneyBowes Printer and Scale and click OK.
    11. Click Add.
    12. Click Yes to confirm that your PitneyShip Cube has been added to your printer list.
  5. Click Download DeviceHub.
    1. Once the download is complete, double-click the DeviceHubXX.XX.X file. This will open the installer.
    2. Click Install.
    3. If prompted, enter your Mac password and click Install Software.
    4. Once the installation is complete, click Close to close the installer.
    5. On your computer, check the Menu bar at the top of your desktop screen and find the DeviceHub icon. Click Yes to confirm that DeviceHub was successfully installed.
    6. Click Activate DeviceHub. A new tab will open.
    7. Once DeviceHub activation is successful, close the tab.
  6. Click Continue PitneyShip Cube Setup.
  7. Confirm your location and click Next.

number-4 Performing a test print

  1. Click Print to perform a test print.
  2. Tap No if the test print was unsuccessful. Then, tap Print Again. If the second test print was unsuccessful, please contact us using the contact options.
  3. Tap Yes if your test print was successful.
  4. Tap Get Started. PitneyShip will now set up your experience. This could take a few minutes to complete.

Your PitneyShip Cube setup is now complete.

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UPDATED: September 29, 2023