Incorrect package weight when using the PitneyShip Cube
Learn how to resolve incorrect package weight when using the PitneyShip Cube
Products Affected: PitneyShip Cube™
Issue
When weighing a package or letter, the incorrect weight appears in PitneyShip or the PitneyShip mobile app.
Resolution
Zero the scale on the PitneyShip Cube.
From the PitneyShip mobile app:
- Tap More.
- Tap About Device.
- Tap Zero Scale.
The scale will now zero out the weight.
From PitneyShip:
- Click the gear icon to access settings.
- Click on PitneyShip Cube.
- Click on Zero Scale.
The scale will now zero out the weight.
If you need further assistance, please chat with us.
UPDATED: October 11, 2023