Stamp roll prints sideways in PitneyShip and PitneyShip Pro

Stamp rolls may print sideways on the QL-700, QL-710 and QL-720 because DeviceHub is configured incorrectly for those printers.
Products affected: PitneyShip™, PitneyShip™ Pro

Issue

Stamp rolls print sideways on the QL-700, QL-710 and QL-720 printers.

Cause

PitneyShip or PitneyShip Pro is configured incorrectly for those printers.

Resolution

This issue must be resolved by a Pitney Bowes representative. Please chat with us for assistance.

Internal Notes

  1. Go to C:\ProgramData\PB\devicehub\DeviceHub_v1\devicehubagent\config.
  2. Right-click on file printer_config_us.json and edit in Notepad.
  3. Under Makes and Models, locate the [5,8] section under brother.
  4. Change to [5,7,8].
  5. Locate brother_ql_58d2 and change to brother_ql_578d2.

UPDATED: August 18, 2023