Stamp roll prints sideways in PitneyShip and PitneyShip Pro
Stamp rolls may print sideways on the QL-700, QL-710 and QL-720 because DeviceHub is configured incorrectly for those printers.
Products affected: PitneyShip™, PitneyShip™ Pro
Issue
Stamp rolls print sideways on the QL-700, QL-710 and QL-720 printers.
Cause
PitneyShip or PitneyShip Pro is configured incorrectly for those printers.
Resolution
This issue must be resolved by a Pitney Bowes representative. Please contact us for assistance.
Internal Notes
- Go to C:\ProgramData\PB\devicehub\DeviceHub_v1\devicehubagent\config.
- Right-click on file printer_config_us.json and edit in Notepad.
- Under Makes and Models, locate the [5,8] section under brother.
- Change to [5,7,8].
- Locate brother_ql_58d2 and change to brother_ql_578d2.
UPDATED: December 14, 2022