Voiding and requesting a refund for a personal shipment in SendPro Enterprise
If needed, you can void a personal shipment and request a refund for it.
Important: This process is for unused shipping labels only. If a voided shipping label is used and enters the carrier network, the shipping charges, including any fees, will be billed to the shipper's account.
- Open the Personal Shipping app.
- Select My Shipments from the menu at the top.
- Use the Search function to find the shipment you wish to void.
- Select Cancel.
- Select Yes to confirm.
DHL, FedEx, and UPS complete refunds within 48 hours. USPS refunds take up to 14 days.
UPDATED: December 07, 2022