Installing PitneyShip Cube on a Mac using a USB connection as a new PitneyShip user
Learn how to set up your PitneyShip Cube on your Mac device using a USB connection as a new PitneyShip user.
Products Affected: PitneyShip™ Cube, PitneyShip™
These instructions will guide you through a first-time installation of your PitneyShip Cube on a Mac device as an existing PitneyShip user. These instructions are for users wanting to connect their PitneyShip Cube using a wired USB cable connection.
- Opening the box and unpacking
- Creating your PitneyShip account
- Connecting your PitneyShip Cube
- Performing a test print
Opening the box and unpacking
- Unpack the device and remove the protective scale spacers.
- Feed the label roll into the slot.
- Open the label roll cover.
- Remove the protective sheet and the tape from the label roll.
- Feed the label roll through the slot, and close the cover.
- Open the label roll cover.
- Connect the device to a power source and press the power button. The LED will light up orange and then change to flashing white until your PitneyShip Cube is connected.
- Set up and complete the installation using PitneyShip.
Creating your PitneyShip account
- Go to cube.pitneybowes.com.
- Click Get Started.
- Enter your email address, then click Next.
- The system will recognize you as a new PitneyShip user. Review the 30-day trial, then click Next.
- Select your PitneyShip plan and click Next.
- Fill in your account details.
- Fill in your legal business name. If you do not have a legal business name, tap the I am the sole proprietor without a legal business name check box.
- Fill in your business address fields.
- Click Create Account.
- Your PitneyShip account creation is complete. Click Next to set up your PitneyShip Cube.
Connecting your PitneyShip Cube
- When asked, "How do you want to connect your PitneyShip Cube?" select With USB.
- Review the Before installing prompt and click Next.
- Click Download PitneyShip Cube Driver.
- Once the download is complete, go to the PB_Printer_and_Scale_driver installer.
- Click Continue.
- Click Install.
- If prompted, enter your Mac password and click Install Software.
- When the installation is complete, click Close.
- Connect the USB cable to your printer and your computer.
- On your computer, select Finder > Applications > System Preferences > Printers and Scanners.
- Click Yes to confirm that your PitneyShip Cube has been added to your printer list.
- Click Download DeviceHub.
- Once the download is complete, double-click the DeviceHubXX.XX.X file. This will open the installer.
- Click Install.
- If prompted, enter your Mac password and click Install Software.
- Once the installation is complete, click Close to close the installer.
- On your computer, check the Menu bar at the top of your desktop screen and find the DeviceHub icon. Click Yes to confirm that DeviceHub was successfully installed.
- Click Activate DeviceHub. A new tab will open.
- Once DeviceHub activation is successful, close the tab.
- Click Continue PitneyShip Cube Setup.
- Confirm your location and click Next.
Performing a test print
- Click Print to perform a test print.
- Tap No if the test print was unsuccessful. Then, tap Print Again. If the second test print was unsuccessful, please chat with us for further assistance.
- Tap Yes if your test print was successful.
- Tap Get Started. PitneyShip will now set up your experience. This could take a few minutes to complete.
Your PitneyShip Cube setup is now complete.
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- Installing PitneyShip Cube on a Windows PC using a USB connection as an existing PitneyShip user
- Installing PitneyShip Cube on a Windows PC using a wireless connection as an existing PitneyShip user
UPDATED: August 16, 2023