Installing PitneyShip Cube on a Windows PC using a USB connection as an existing PitneyShip user
Learn how to set up your PitneyShip Cube on your Windows PC using a USB connection as an existing PitneyShip user.
Products Affected: PitneyShip™ Cube, PitneyShip™
These instructions will guide you through a first-time installation of your PitneyShip Cube on a Windows PC as an existing PitneyShip user. These instructions are for users wanting to connect their PitneyShip Cube using a wired USB cable connection.
- Opening the box and unpacking
- Logging in to your PitneyShip account
- Connecting your PitneyShip Cube
- Performing a test print
Opening the box and unpacking
- Unpack the device and remove the protective scale spacers.
- Feed the label roll into the slot.
- Open the label roll cover.
- Remove the protective sheet and the tape from the label roll.
- Feed the label roll through the slot and close the cover.
- Open the label roll cover.
- Connect the device to a power source and press the power button. The LED will light up orange and then change to flashing white until your PitneyShip Cube is connected.
- Set up and complete installation using PitneyShip.
Logging in to your PitneyShip account
- Go to cube.pitneybowes.com.
- Click Sign in. You will be redirected to the login screen.
- Enter your email address and password and click Sign In.
- Click on Get Started to begin your PitneyShip Cube installation.
Connecting your PitneyShip Cube
- Connect the USB cable to your printer and your PC.
- When asked, "How do you want to connect your PitneyShip Cube?" select With USB.
- Review the Before installing prompt and click Next.
- Click Download PitneyShip Cube Driver.
- Once the download is complete, go to your Downloads folder, or your designated page for downloads, and double-click the PB_Printer_and_Scale_driver.exe file. This will open the installer. If you are unable to find the file, click downloading again.
- Review the license agreement and select "I accept the terms in the license agreement", and click Next.
- Click Finish to start the installation process. The Seagull Driver Wizard will open.
- Select Install Print Drivers and click Next.
- Select USB and click Next.
- Select Install a driver for a Plug and Play printer and click Next.
- Click Next.
- Click Finish.
- Once the installation is complete, click Close.
- Once the driver is installed, go to Printers and Scanners on your computer. Click Yes to confirm that your PitneyShip Cube has been added to your printer list.
- Click Download DeviceHub.
- Once the download is complete, go to your Downloads folder, or your designated page for downloads, and double-click the DeviceHubXX.XX.X.exe file. This will open the installer.
- Click Install.
- Once the installation is complete, click Finish to close the installer.
- On your computer, check the Systems tray at the bottom of your desktop and find the DeviceHub icon. Click Yes to confirm that DeviceHub was successfully installed.
- Click Activate DeviceHub. A new tab will open.
- Once DeviceHub activation is successful, close the tab.
- Click Continue PitneyShip Cube Setup.
- Confirm your location and click Next.
Performing a test print
- Click Print to perform a test print.
- Tap No if the test print was unsuccessful. Then, tap Print Again. If the second test print was unsuccessful, please chat with us for further assistance.
- Tap Yes if your test print was successful.
- Tap Get Started. PitneyShip will now set up your experience. This could take a few minutes to complete.
Your PitneyShip Cube setup is now complete.
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- Installing PitneyShip Cube on a Mac using a USB connection as an existing PitneyShip user
- Installing PitneyShip Cube on a Mac using a wireless connection as an existing PitneyShip user
UPDATED: August 16, 2023