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Installing PitneyShip Cube on a Windows PC using a wireless connection as an existing PitneyShip user

Learn how to set up your PitneyShip Cube on your Windows PC using a wireless connection as an existing PitneyShip user.
Products Affected: PitneyShip™ Cube, PitneyShip™

These instructions will guide you through a first-time installation of your PitneyShip Cube on a Windows PC as an existing PitneyShip user. These instructions are for users wanting to connect their PitneyShip Cube using a Wi-Fi connection. Before you begin your installation, you will need your mobile device to establish a Wi-Fi connection. .

  1. Opening the box and unpacking
  2. Logging in to your PitneyShip account
  3. Connecting your PitneyShip Cube
  4. Performing a test print

number-1 Opening the box and unpacking

What's in the box

  1. Unpack the device and remove the protective scale spacers.
    Removing the protective scale spacers
  2. Feed the label roll into the slot.
    1. Open the label roll cover.
      Opening printer
    2. Remove the protective sheet and the tape from the label roll.
      Removing protective slip and tape
    3. Feed the label roll through the slot and close the cover.
      Feeding label roll through slot
  3. Connect the device to a power source and press the power button. The LED will light up orange and then change to flashing white until your PitneyShip Cube is connected.
    Connecting the PitneyShip Cube to a power sourcePressing power button
  4. Set up and complete installation using PitneyShip.

number-2 Logging in to your PitneyShip account

  1. Go to cube.pitneybowes.com.
  2. Click Sign in. You will be redirected to the login screen.
  3. Enter your email address and password and click Sign In.
  4. Click on Get Started to begin your PitneyShip Cube installation.

number-3 Connecting your PitneyShip Cube

  1. When asked, "How do you want to connect your PitneyShip Cube?" select With wi-fi.
  2. If you have previously connected your PitneyShip Cube to your phone, click Yes. If you have not connected your PitneyShip Cube to your phone, click No. You must connect your PitneyShip Cube to your phone before you can connect it wirelessly to your computer. To connect your PitneyShip Cube to your phone: 
    1. Download the PitneyShip mobile app. Scan the QR code below, or search for PitneyShip -Ship and Track in your app store.
      App QR code
    2. Log in using your PitneyShip account email and password.
    3. On the home page, tap Connect now.
      Connect now banner
    4. Tap Yes if your PitneyShip Cube has a slow blinking light. If your PitneyShip Cube has a fast blinking light, or is showing a different LED color, tap No.
    5. Review the app permissions and tap Next.
    6. Tap Join to connect the PitneyShip mobile app to the PitneyShip Cube Wi-Fi network.
    7. Select your Wi-Fi network and enter your Wi-Fi password. If you do not see a list of Wi-Fi networks, tap Refresh list and select your Wi-Fi network.
    8. Your PitneyShip Cube is now connected to your network. Tap Next.
    9. Close the PitneyShip mobile app and return to your computer to continue the installation.
    10. Click Next.
  3. Review the Before installing prompt and click Next.
    Before installing prompt
  4. Click Download PitneyShip Cube Driver.
  5. Once the download is complete, go to your Downloads folder, or your designated page for downloads, and double-click the NetworkAutoInstaller.exe file. This will open the installer.
  6. Click Yes on the User account control permissions pop-up.
  7. Select the installation location and click Next. The installation will start.
  8. The Pitney Bowes NetworkAutoInstaller will open. Click Search.
    PitneyBowes Network installer
  9. Select Pitney Bowes Printer and Scale and click Install.
  10. Once the installation is complete, you will see the driver name updated to PitneyBowes Printer and Scale. Click Close to complete the installation.
  11. Go to Printers and Scanners on your computer. Click Yes to confirm that your PitneyShip Cube has been added to your printer list.
  12. Click Download DeviceHub.
    1. Once the download is complete, go to your Downloads folder, or your designated page for downloads, and double-click the DeviceHubXX.XX.X.exe file. This will open the installer.
    2. Click Install.
    3. Once the installation is complete, click Finish to close the installer.
  13. On your computer, check the Systems tray at the bottom of your desktop and find the DeviceHub icon. Click Yes to confirm that DeviceHub was successfully installed.
  14. Click Activate DeviceHub. A new tab will open.
  15. Once DeviceHub activation is successful, close the tab.
  16. Click Continue PitneyShip Cube Setup.
  17. Confirm your location and click Next.

number-4 Performing a test print

  1. Click Print to perform a test print.
  2. Tap No if the test print was unsuccessful. Then, tap Print Again. If the second test print was unsuccessful, please chat with us for further assistance.
  3. Tap Yes if your test print was successful.
  4. Tap Get Started. PitneyShip will now set up your experience. This could take a few minutes to complete.

Your PitneyShip Cube setup is now complete.

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UPDATED: August 16, 2023