Package search returns unexpected results in PitneyTrack Inbound

If the package search does not return the results you expect, you may want to change the search settings.
Products affected: PitneyTrack® Inbound


When searching for packages, the results you expect are not being returned.


The search settings may need to be changed to be more or less precise.


By default, the package search returns results that match the search string, as well as results that are close but do not match exactly. To change this setting so that it only returns results that match the search string exactly, see Setting up package search preferences.

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UPDATED: August 18, 2023