Package search returns unexpected results in PitneyTrack Inbound
If the package search does not return the results you expect, you may want to change the search settings.
Products affected: PitneyTrack® Inbound
Issue
When searching for packages, the results you expect are not being returned.
Cause
The search settings may need to be changed to be more or less precise.
Resolution
By default, the package search returns results that match the search string, as well as results that are close but do not match exactly. To change this setting so that it only returns results that match the search string exactly, see Setting up package search preferences.
Permissions required
Admin
UPDATED: August 18, 2023