Analog Update

Pitney Bowes Support

Changing your meter's dial-up number for analog connections

If you currently use an analog connection type, you must change the way you connect your Pitney Bowes postage meter as soon as possible.

Avoid disruptions to your mailing operations

Your meter’s dial-up number changed on September 1, 2018.  Note: The new telephone number, 1-844-972-9633, is toll-free.

To avoid disruptions to your mailing operations, we need you to perform three simple steps on your meter:

1. Perform a balance inquiry.
2. Power down and up your meter.
3. Perform another balance inquiry.

For most meters, using this process will automatically update the dial-up number through software updates.

 For detailed steps, find your meter below and follow the instructions to change your dial-in number.

 

Why do I need to change the number?
Your meter uses this telephone number to connect to Pitney Bowes to download postage funds, software updates and postal rates.

 


 

Recommendation: Switch to a Digital Connection

Connect your meter to Pitney Bowes using an internet connection (e.g. ethernet cable or WiFi). Save money and get more reliable and faster transmissions when you switch to a digital connection.


 

Get your connectivity kit for free

To help enable your to switch to a digital internet connection, we are offering free connectivity kits.

Need more information regarding digital connections?
Visit our Connectivity page to learn how to switch from an analog (landline) to a digital internet connection.

 


 

mailstation™, mailstation2™
(K700, K7M0)

mailstation

 

Update the new phone number:

1. Make sure your phone cord is plugged in.
2. Press Funds.
3. Press Review (down) until you see the  prompt: Check Amt Available to Download?
4. Press Enter/Yes. The meter dials into the Pitney Bowes Data Center. Once connected, your balance amount displays:

Prepaid: amount left of Prepaid funds.
Other: amount with Purchase Power®

5. Press Clear/Back to return to the Main screen.
6. Reboot your meter: unplug the power cord, wait one minute, then plug the cord back into the meter.
7. Perform another balance inquiry: repeat steps 1-5.

 

See our troubleshooting page for help with your analog connection. 

 


 

Need a digital connection? Get a SmartLink™ device online - learn more.

DM125™, DM225™        
(PR00, PRL1)   

DM125

 

Update the new phone number:

1. Make sure your phone cord is plugged in.
2. Press Add Postage.
3. Press Check PBP Balance.
4. Press Enter/Yes. The meter dials into the Pitney Bowes Data Center. Once connected, your balance amount displays:

Prepaid: amount left of Prepaid funds.
Other: amount with Purchase Power®

5. Press Clear/Back to return to the Main screen.
6. Reboot your meter: unplug the power cord, wait one minute, then plug the cord back into the meter.
7. Perform another balance inquiry: repeat steps 1-5.

 

 

See our troubleshooting page for help with your analog connection.

 


 

Need a digital connection? Get a SmartLink™ device online - learn more.

 

DM300C™, DM400C™, DM475™         

(G900)

 DM300C

 

Update the dial-up number:

1. Press Menu.
2. Press the green Down Arrow to scroll; select Data Center Options.
3. Select Phone Settings.
4. Select PbP Phone#
• A warning will display stating that the number should only be changed if instructed by a Pitney Bowes employee
5. Select Continue.
6. Press the C (Clear/back) button to erase the current number, then type in this phone number for the Data Center: 1 844 972 9633
7. Select OK.

Reboot your meter:

1. Unplug the power cord, wait one minute, then plug the cord back into the meter.

Perform a balance inquiry:

1. Press the Refill Postage key.
2. Select Check PBP Balance.
3. Your meter connects to Postage by Phone and displays the balance available.
4. Select Continue to return to your Main screen.

Complete any software updates if prompted:
select Get Update Now, then select either Continue or Restart Now when complete.

See our troubleshooting page for help with your analog connection.

 


 

Need a digital connection? Visit our Connectivity page to learn how to switch from analog (landline) to digital.