EngageOne® Deliver Support

Documentation

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Troubleshooting

Resolve Inbound \ bounce emails not received in eMessaging
e-Messaging: Error 'Unknown SMTP Host' using the DNS hostname as the gateway name
E-Messaging Bind ERROR: connector type SMTP not recognised on trying to send SMS
EngageOne 3.x: Dynamic 'To Address' is not working as expected when using e-messaging delivery channel
Emessaging receive bounce with error code 550/554 and does not update bounce report.
e-Messaging: Error "Folder does not exist" for Outbound Profile
Resolve Hyphen in default admin user or group name causes LDAP connection failure - eMessaging
Unable to enter 'Username' of length greater than 32 characters in gateway configuration of eMessaging
Resolve 'org.xml.sax.SAXParseException: The entity name must immediately follow the '&' in the entity reference' in EngageOne Digital Delivery
Inbound SMS not visible in EngageOne Digitial Delivery reports
Resolve Output Variables not usable or resolved as expected when using e-Messaging SMS Delivery Channel in EngageOne
Resolve SMS Outbound Profile with "Custom" Message Type incorrectly identified as Email when using EnagageOne Digital Delivery Channel in EngageOne Server
Resolve Journal Parsing error in EngageOne Digital Delivery
Resolve emails not being sent via EngageOne Digital Delivery when subject line contains an ampersand (&)
Resolve unexpected carriage return character introduced between the Printer Carriage Control (PCC) character and EngageOne Digital Delivery GUID characters in Line Data output produced by EngageOne Designer and Generate
Resolve "AbstractMessageProcessor.isLicenseValid(2060) | Your license does not support email outbound. Message not sent." error in eMessaging
'Error occurred in profile: Journal parsing error (The system cannot find the file specified.)' in EngageOne Digital Delivery
Resolve issue where Delivery Fails with 552 4.3.1 error code in eMessaging
E messaging SQL installer / Index default
Cannot save outbound profile using EMessaging with Wildfly
Resolve EngageOne Digital Delivery "Error unmarshaling return header"
eMessaging: email ID nombreño@domain.com with special caracteres
e-Messaging email Error String index out of range: -5”
problems running RMI with eMessaging
Resolve issue where e-Messaging failed to count messages which have received Out of Office replies in EngageOne Digital Delivery
Resolve error "Your session state has become invalid. Please login again." when exporting Vendor.xml File From eMessaging in EngageOne Digital Delivery
Resolve error "The file is generating, please try again" in eMessaging for EngageOne Digital Delivery
Resolve 'License validation error. Context will be destroyed.' error in EngageOne Digital Delivery
Resolve issue where the TXT file for SMS messages are delivered in an incorrect way in EngageOne Digital Delivery
Resolve port errors received when attempting to start EngageOne Digital Delivery, formerly eMessaging
Resolve issue where an email containing a hyphen generates an error in EngageOne Digital Delivery, formerly eMessaging
Resolve hyphen in email account name causing 'characters are invalid' in EngageOne Digital Delivery
Report feature on EngageOne Digital Delivery
Access denied error when creating/editing an EngageOne Delivery channel in EngageOne Server
Error 421 4.4.1 in EngageOne Deliver when sending emails
Performance degradation due to high CPU and Memory Usage in the database server of EngageOne Deliver
Email delivery not shown in the report when the recipient email address is set to comma character in EngageOne Deliver

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