Preparing the Meter for Deactivation

UPDATED: December 20, 2017

To comply with USPS® regulations and to maintain your security, meters must be deactivated before they are returned to Pitney Bowes.

Meter Deactivation and Postage Management
You must remove all postage funds from the meter by transferring the funds back to its original funding source(s). This process is called meter deactivation. View instructions for your meter model.

Deactivate to ensure you receive a credit or refund when returning, replacing or upgrading a meter. Depending on the method of payment you used to fund postage, your account may be credited, or you may be eligible for a refund when you return equipment to Pitney Bowes.

If you currently use the optional accounting feature, print an accounting report on your old meter to show your postage usage summary. Your new meter cannot obtain existing accounts or account totals from your previous meter. Note: If your meter is inoperable*, you may not be able to run this accounting report.

 First, contact Pitney Bowes to arrange a return:

  • Lease: 1-800-732-7222
  • Rental: 1-800-228-1071
  • Other agreements: 1-800-522-0020

EFT/ACH payments
View instructions to cancel your EFT/ACH payments for your postage account, if necessary. 


Deactivate and Return
Select your model for steps to transfer your postage funds, and instructions to pack your meter to return:

Note: Contact Pitney Bowes to arrange a return of all other meters including: DM400C™, DM450™, DM525™, DM550™, DM575™, DM800™, DM825™, DM875™, DM900™, DM1000™, and DM1100™.

*Inoperable Meters
If your meter is inoperable and funds cannot be transferred, you can pack and ship non-functioning equipment as-is. Funds from the impaired meter will be transferred at our facility and credited to the account(s) that initially funded the postage. Allow for additional processing time.