UPDATED: September 29, 2016
When returning supplies acquired through Purchase Power®, a credit will be applied to your account. Credits for qualifying returned items are available after they have been received and processed.
Supplies may typically be returned within 30 days of purchase. Other restrictions apply. Visit our Online Store for more information.
Confirming Your Balance
Before you request a refund or plan to use a Purchase Power credit, confirm your account balance:
- Sign In to your account online, OR,
- Call 1-800-243-7800 and listen for the prompt to enter your 8-digit Postage By Phone number -or- your 16-digit Purchase Power account number, followed by the # sign
Qualifying for a Refund
- If you borrowed against Purchase Power to pay for supplies and do not have a balance due, the credit for qualifying returned items will be applied to your account. Complete the Refund Request Form if you will not be reusing the funds. Remember to fill in your email address on this form.
- If you borrowed against Purchase Power to pay for supplies and have a balance due, the credit for returned items will be applied to the outstanding balance, and you will not be eligible for a refund.
Note: Credits to Purchase Power may take up to 24 hours to post to your account.
Once your refund request has been processed, a confirmation number will be sent to you via email if you fill in the email option on the Refund Request form. If your request has been rejected or needs further attention, Pitney Bowes will alert you via the same email address. Remember to fill in your email address on the Refund Request Form.
Refunds typically take two weeks to process and will be sent to address on file with Pitney Bowes.