Creating an online support case

Instructions on creating a support case via your online account.

If you are unable to find an answer to either an account or technical query within our online support pages, sign in to Your Account and create a case to request assistance.

Sign in to the Pitney Bowes Your Account portal.
Select the Support & Cases menu and click Create a Case.
Select an option for the type of issue you have:
- Financial Support - Queries related to billing, payments, charges, etc.
- Account Support - Queries related to contract details or requests to update account and personal information.
- Technical Support - Requests for product support, such as clearing error codes or meter faults.
You will receive a confirmation number after your case is submitted.

Important: Include any relevant account, invoice or meter numbers with your query to help us resolve the case faster. You can also attach files when creating cases if required.

Related topics

Managing support cases online

UPDATED: 13 August 2024