Credits for unused postage when returning a meter
Pitney Bowes starts the process of collecting your old franking machine once you receive a new franking machine or cancel your old franking machine.
Pitney Bowes starts the process of collecting your old franking machine after you receive a new machine or cancel your old franking machine.
- A link will be provided via email to return the old machine. Once the collection is booked a courier will be arranged to collect the old equipment.
- After Pitney Bowes receives the franking machine, it is decommissioned. Unused postage is transferred to your Pitney Bowes Purchase Power or PrePay account within 5 - 10 working days.
Confirm Unused Postage was Credited to Your Account
- Sign in to the Pitney Bowes Your Account portal.
- Select Invoices for Purchase Power or PrePay Accounts from Your Financials.
- Select the Transactions tab to view transactions posted to the account.
- Unused postage credits will show as Unused Postage Re-Credit within the transactions tab.
UPDATED: 22 March 2024