Error 0199-2100-0A (AP_PUC_FAILED_TO_CREATE_SC_MGR) on the SendPro MailCenter, SendPro P Series or Connect+ Series

Issue

The error 0199-2100-0A (AP_PUC_FAILED_TO_CREATE_SC_MGR) appears and your meter will not print.

Cause

The meter has encountered an internal software error.

Resolution

Restart your meter. Here are the steps to follow for a safe restart:

1. Select the Gear icon from the lower right corner of the Home screen.
2. Select Shut Down from the menu.
3. Select Shut Down on the pop-up.
4. Wait for the screen to go black and the blue light on the front to go out. This may take several minutes.
5. After the meter has been off for 10 seconds, press the power button to turn it back on.