SendPro^® 360 Platform Transition Instructions

On Monday, April 7^th, your Pitney Bowes SendPro^® 360 application will be transitioned to a more secure version of the platform. Your product will be inaccessible from Friday, April 4^th at 8pm ET through Sunday, April 6th. On Monday, please reset your system by following the relevant steps below.

Multi-Factor Authentication via Email

Log in to your Pitney Bowes SendPro® 360 application with your username and password.
You’ll be prompted to select an option to receive your security code. Select “email”.
Check your inbox for an email from us. Enter the security code provided in the email in the indicated field on your log-in screen.
Access the application as usual.

Multi-Factor Authentication via Okta Verify App

Step 1: On Your Mobile Device

Open the Okta Verify app. Locate the red symbol next to your email address.

Tap the right arrow next to your email. You'll see an "Account expired" message. Scroll to the bottom and select "Remove account".

Step 2: On Your Laptop

You’ll be prompted to enter an authentication code. A QR code will appear on the screen.

Step 3: Back to Your Mobile Device

Tap the "+" icon in the top navigation, select "Other", then choose "Scan QR Code".
Use your phone’s camera to scan the QR code displayed on your laptop. Log in to your SendPro 360 application as usual.

Activate DeviceHub

After log in, go to “My Settings” and select “My Devices”.
Click the "Activate DeviceHub" button on the page.

SendPro^® P-Series/SendPro^® MailCenter – Restart System

Step 1: Turn Machine Off

On the Home screen, tap “Settings” under Mailing. Then tap “Shut Down” twice. Wait for messages to clear.
If the message "Loading Job" appears and the job doesn't run, tap the "" icon in the lower right corner of the home screen. Tap “Shut Down” twice.
Wait for the screen to turn Black and the Blue light to turn off (this may take several minutes).

Step 2: Turn Machine Back On

After 10 seconds, press the “Power” button to turn the machine back on.
If the machine is making a constant beeping noise and won't turn back on, press and hold the “Power” button for 10 seconds. Wait one minute and press the “Power” button again to turn the machine back on.

Step 3: Reconnect to Network

Once your machine is turned back on, it will automatically reconnect to the network using the same method as before – Wi-Fi or Wired (Ethernet).
To troubleshoot connectivity issues for SendPro MailCenter see Networking and connectivity details for the SendPro MailCenter | Pitney Bowes Support, and for SendPro P-Series see Networking and connectivity details for the Connect+ Series and SendPro P | Pitney Bowes Support.

SendPro^® C-Series – Restart System

Step 1: Turn Machine Off

Press and hold the “Power” button next to the Home screen.
Unplug the machine.

Step 2: Turn Machine Back On

Wait 15 seconds and plug the machine back in.

Step 3: Reconnect to Network

Once the machine is turned back on, follow these steps for either Wi-Fi or Wired (Ethernet) to ensure a network connection has been properly established.

Wi-Fi

On top right of Home screen, tap the "" icon. Tap “Wi-Fi” on bottom left.
Follow instructions on the screen:
- Unplug network cable, if any is connected.
- Tap “Toggle” on top right to turn on Wi-Fi.
- Wait for connection to be made (this may take several minutes.)

Wired (Ethernet)

On top right of Home screen, tap the "" icon. Tap “Wired (Ethernet)” on bottom right.
Tap “Connect” and wait for connection to be established (this may take several minutes).
When completed, status will show as “Connected”.

Step 4: Activate DeviceHub

After log in, go to “My Settings” > “My Devices”
Click on "Activate DeviceHub" button on the page

Need assistance? Visit our Support site for helpful information about our products, services, software, postage and your account.

SendPro® 360 Platform Transition Instructions