"PB Commerce Cloud Not Found" message on the SendPro C

The device is unable to sync transaction data. This may be caused by problems with the network connection settings, the physical connections, or a firewall.
Products affected: SendPro® C (2H30)

Issue

The device displays the message "PB Commerce Cloud Not Found."

Cause

The device is unable to sync transaction data. Problems with the network connection settings, the physical connections, or a firewall can cause this issue.

Resolution

For information about the connection settings required on your network, contact your IT department.

Select your connection type:

If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact . If you still need assistance, please contact us.

UPDATED: 06 April 2022

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