"PB Commerce Cloud Not Found" message on the SendPro C
The device is unable to sync transaction data. This may be caused by problems with the network connection settings, the physical connections, or a firewall.
Products affected: SendPro® C (2H30, R2H30, 7H30C, R7H30C)
Issue
The device displays the message "PB Commerce Cloud Not Found."
Cause
The device is unable to sync transaction data. Problems with the network connection settings, the physical connections, or a firewall can cause this issue.
Resolution
For information about the connection settings required on your network, contact your IT department.
Select your connection type:
If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes.
UPDATED: 18 October 2023