Troubleshooting a wired connection with a USB Ethernet network adapter on the DM100 - DM450

Restart the meter, check the physical connections and network settings to resolve USB Ethernet wired connections.
Products affected: DM100™, DM125™, DM175™, DM195™, DM300™,DM400™, DM450™, DM400SL™, or DM450SL™ 

Issue

Your meter does not connect to the Pitney Bowes Data Center through a wired connection with a USB Ethernet network adapter.

USB Ethernet kit

Cause

Your connection issues can be caused by:

  • your settings
  • your physical connections
  • your firewall

Resolution

Try the four solutions for troubleshooting this device in this order:

  1. Restart your meter
  2. Check your meter's physical connections
  3. Check your network settings
  4. Check your firewall settings

Solution 1: Restart your meter

  1. Turn your power off with the power switch.
  2. Wait for the screen to turn off.
  3. Wait one full minute.
  4. Turn your power switch back on.

If restarting your meter does not resolve your issue, try Solution 2.

Solution 2: Check your meter's physical connection

Watch the video for your meter.

DM100 series

DM300-DM400 series 
 

  1. Disconnect the meter from a phone line or from a computer using PC meter Connect.
  2. Check that the LEDs lights located on the USB Ethernet adapter are visible within one minute of turning on your meter.
  3. Either the 10 or 100 LED indicator lights should be solid green. These lights indicate your connection's data transfer rate.
  4. If the LED indicator lights are not solid green, plug the Ethernet cable and USB Ethernet adapter in firmly.
  5. Turn your meter off using the power switch.
  6. Move your USB Ethernet adapter to the other USB port.
  7. Repeat steps 2 - 4 using the other USB port.
  8. If the LED indicator lights are not lit, verify that the other end of the Ethernet cable plugs into a router or wall jack with an active connection.
  9. Try a different Ethernet cable if the Ethernet cable plugs in firmly.
  10. If the LED indicator lights are not lit after installing a new Ethernet cable, contact technical support. Have your model number ready.

If checking your physical connections does not resolve your issue, try Solution 3.

Solution 3: Check your network settings

The proper network settings for your network must be provided by your local IT department or service provider.

Check with your IT department or service provider for the requirements and to find out if any network settings have changed. Update any changed settings on the meter accordingly.

If checking your network settings does not resolve your issue, try Solution 4.

Solution 4: Firewall settings

Certain file extensions, URLs, ports, and protocols must be allowed through your network firewall in order for the meter to connect. Verify with your local IT department or service provider that your firewall is configured to meet all of the requirements.

A full list of network requirements and instructions can be found at Networking and connectivity details guide.

 

UPDATED: 09 May 2022

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