Error 03114100D4 on the Connect+ Series and SendPro P

To clear tape jams, make sure the correct tape gets installed, check for jams in the tape track, and reload the tape.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000


The meter displays error code "03114100D4 " and does not print.


The tape jammed.


Solution 1: Make sure the correct tapes get installed

Only use the following PB tape rolls:

  • 613-H - Adhesive tape
  • 610-R - Gummed Tape rolls (Connect+ 3000, SendPro P-Series 3000 with the optional tape moistener unit only)

Solution 2: Check for jams in the tape track

  1. Open the printer cover.
  2. Check the tape track for jams or other obstructions.
  3. (3000 only with tape moistener only) Check that blue sealer lever is in the correct position.
  4. Remove any jams.

Solution 3: Reload the tape

If after clearing any jams, the tape still does not feed, then reload the tape.

  1. Open the printer cover and tape cover.
  2. Hold the blue tape lever and remove the tape.
  3. Make sure the lead edge is straight and insert the tape up to the blue tape lever.
  4. Press Feed Forward at the top of the screen.

UPDATED: 23 May 2022

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