Error 071F41000D "Servo Motor Position Error Fault" on the Connect+® Series, SendPro® P

Learn how to resolve error code 071F41000D "Servo Motor Position Error Fault" on the Connect+ Series, SendPro P.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The Connect+ Series, SendPro P displays error 071F-41-000D "Servo Motor Position Error Fault" and does not run mail.

Cause

The Connect+ Series, SendPro P cannot communicate with the power stacker.

Resolution

To resolve this issue:

  1. Open the feeder and printer covers.
  2. Remove all mail from the stacker.
  3. Verify that the correct power adapter connects to each device. The larger adapter should be connected to the power stacker and the smaller adapter should be connected to the display. If they are reversed, connect them correctly, then try again.
    power stacker and monitor connections

If you need further assistance, please contact us.

UPDATED: 09 March 2022