Frozen screen on the Connect+ Series, SendPro P
Learn how to resolve a frozen screen on the Connect+ Series, SendPro P.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
The touchscreen does not respond.
The touchscreen does not connect or malfunctions.
Solution 1: Return to the Home screen
Press the Home button. The task you perform may not be responding, but the meter may still be working.
Solution 2: Check the USB cable
- Locate the USB cable coming from the base of the monitor stand.
- Make sure the USB cable is securely plugged into the USB port on the back of the meter.
If this does not work, go to Solution 3.
Solution 3: Try another USB port
- Plug the USB cable into another available port if one is available.
UPDATED: 22 June 2023