Preventing WEIGH-ON-THE-WAY (WOW) errors on the Connect+® Series, SendPro® P

Learn how to prevent WEIGH-ON-THE-WAY (WOW) errors on the Connect+ 500W, Connect+ 2000, Connect+ 3000, SendPro P1500, SendPro P2000 and SendPro P3000.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Step 1: Watch this video to learn how to prevent WEIGH-ON-THE-WAY issues.

Watch this video or follow the steps below to learn how to prevent WEIGH-ON-THE-WAY issues.

Step 2: Follow these steps to prevent and fix most WEIGH-ON-THE-WAY issues on your machine.

  1. Lift the (a) feeder WOW transport cover and the (b) printer cover.
    WOW_P2000_feed_print_covers
  2. Remove any debris (like paper clips or rubber bands) from the WOW deck.
    WOW_P2000_debris
  3. Lift up on the WOW transport release lever.
    WOW_P2000_release_lever
  4. Fill a water-spray bottle and spray water on a lint free cloth.
    500_spray_bottle_cloth
  5. Wipe any dirt off the WOW deck, including the printer entrance roller.
    WOW_P2000_wipe_deck
  6. Close the WOW transport release lever.
  7. Close the feeder WOW transport cover and the printer cover.
    WOW_P2000_close_covers
  8. Prepare the envelopes for the feed deck.
    1. Align the stack of envelopes by tapping on a flat surface. DO not use the WOW cover as the surface.
      P2000_proper_tapping
    2. Fan the envelopes.
      500_fan_env_stack
    3. Shingle the stack of envelopes (slant as shown).
      500_shingle_env
    4. When loading the envelopes onto the feed deck, make sure you do not lean up against the machine or have anything touching the WOW section.
      WOW_P2000_do_not_lean_on
  9. When running mail, be sure to follow these guidelines.
    • Do not place any items on the machine.
      WOW_P2000_no_items_on_unit
    • Make sure the machine is on a stable surface. If the machine is on a table, it should not move either forward or backward or side to side when you press against the table or machine.
    • All of the feet on the machine must be flat against the surface and the machine must be level.
      WOW_P2000_machine_even1-2WOW_P2000_machine_uneven1-2
    • Make sure machine is not located nears any fans or any sources of vibration.
      WOW_P2000_fansWOW_P2000_vibration

If you need further assistance, please contact us.

UPDATED: 09 May 2022

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