Preventing WEIGH-ON-THE-WAY (WOW) errors on the Connect+® Series, SendPro® P

Learn how to prevent WEIGH-ON-THE-WAY (WOW) errors on the Connect+ 500W, Connect+ 2000, Connect+ 3000, SendPro P1500, SendPro P2000 and SendPro P3000.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Watch this video or follow the steps below to learn how to prevent WEIGH-ON-THE-WAY issues.

  1. Lift the (a) feeder WOW transport cover and the (b) printer cover.
  2. Remove any debris (like paper clips or rubber bands) from the WOW deck.
  3. Lift up on the WOW transport release lever.
  4. Fill a water-spray bottle and spray water on a lint free cloth.
  5. Wipe any dirt off the WOW deck, including the printer entrance roller.
  6. Close the WOW transport release lever.
  7. Close the feeder WOW transport cover and the printer cover.
  8. Prepare the envelopes for the feed deck.
    1. Align the stack of envelopes by tapping on a flat surface. DO not use the WOW cover as the surface.
    2. Fan the envelopes.
    3. Shingle the stack of envelopes (slant as shown).
    4. When loading the envelopes onto the feed deck, make sure you do not lean up against the machine or have anything touching the WOW section.
  9. When running mail, be sure to follow these guidelines.
    • Do not place any items on the machine.
    • Make sure the machine is on a stable surface. If the machine is on a table, it should not move either forward or backward or side to side when you press against the table or machine.
    • All of the feet on the machine must be flat against the surface and the machine must be level.
    • Make sure machine is not located nears any fans or any sources of vibration.

UPDATED: 22 June 2023

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