Error 04184200A9 "Invalid ink cartridge is installed in spot (2) ink slot" message on the Connect+® Series, SendPro® P

This meter is configured to print with postal ink in slot 1 only. Remove the ink cartridge from slot 2.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The meter displays error 0418-42-00A9 "Invalid ink cartridge is installed in spot (2) ink slot" and does not print.

Cause

You have an unrecognized ink cartridge in slot 2.

Resolution

This meter is configured to print with postal ink in slot 1 only.

  1. Remove the ink cartridge from slot 2.
    remove ink from slot 2

If you would like your system to print with both postal ink (slot 1) and black ink (slot 2), please contact us.

UPDATED: 01 April 2022