Printhead communication errors on the on the Connect+ Series, SendPro P

Remove and reinsert the printhead to resolve printhead communication errors.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000


The meter displays one of the following errors:

  • 041822009B: Printer PCA board error
  • 04182200B2: Printer unable to communicate with printhead
  • 041842003D: Missing printhead
  • 041842003A: Missing printhead
  • 041842003B: Printhead error in the left slot of {{printaxis}} carriage


The printer cannot communicate with the printhead.


To resolve these errors, remove and reinsert the print head:

  1. From the Home screen, select Settings under Mailing.
  2. Select Hardware.
  3. Select Printer.
  4. Select Printhead at the top of the screen.
  5. Select Install New.
  6. Follow the instructions on the screen to remove and reinstall the printhead.
    Important: You can reinstall the existing printhead. You do not need to install a new printhead.
  7. Select Start or Tape to print a test pattern.
  8. Select Image is OK - Done.
  9. Press Home to return to the Home screen.

UPDATED: 07 July 2023

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