Error 51 "Remove material from: Folder Area" and folder jams on the DI900, DI950, and Relay 5000-8000

Clear jams, remove all material in the system and check to ensure that the correct material is loaded to resolve this error.
Products affected: DI900™, DI950™, Relay™ 5000, Relay™ 6000, Relay™ 7000, Relay™ 8000


The inserter displays error 51 "Remove material from: Folder Area" when material enters the folder and does not run.


The material jams in the folder.


Follow these steps to resolve this issue:

  1. Remove any partially fed material from the feed trays.
  2. Open the front cover.
  3. Check for jams in the folder (area above knob 3).
  4. Closed all jam release knobs and covers.
  5. Press Cancel to clear the error.
  6. Press Clear Deck to remove any material still in the system.
  7. Verify that the correct material is loaded for this job.

Important: Select Loading Directions and Pre-Run Adjustments on the job screen to check the loading directions.


UPDATED: 14 July 2023

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