Getting an Australia Post refund for unwanted, damaged or incorrectly printed mail
Once you print an impression, your device deducts the postage amount from the postage funds. This happens even if the printing is illegible. Therefore, it is important to:
- Ensure you select the correct value before printing postage.
- Ensure that the ink level does not get too low. Recommended: Always have a spare ink cartridge available.
For up-to-date refund guidelines, refer to the Australia Post website.
To request a refund via Australia Post you should:
- Collect all envelopes, wrappers and labels affected.
- Envelopes and wrappers must be presented intact (although the contents may be removed).
- Sort them by value and date order (if applicable).
- The affected mail must be at least $20 in total value.
- Make a written request to Australia Post on your company letterhead for the value of the affected mail, quoting your licence number and, if applicable, your Australia Post Business Credit Account number.
- Send the affected mail and the written request within six months of the metered mark(s) being made, to:
Postage device section
Shared Services (Metered Mail)
GPO Box 5091
Melbourne VIC 3001.
- Please allow up to three weeks for processing.
Conditions of refunds include:
- Refunds will not be made for metered marks that have been removed from their original envelopes or wrappers.
- Illegible metered marks will be refunded for the lowest value that the device can print.
- Eligible (legible) metered marks will be refunded at the value minus 2.5 per cent (the postage rebate).
- If you have elected to have your postage device resets charged to your Australia Post Business Credit Account, approved refunds will be deducted from your next account statement.
UPDATED: 29 November 2023