Replacing the ink cartridge on the DM100

Try replacing the ink cartridge to improve your print quality.
Products affected: DM100™

Try replacing the ink cartridge to improve the print quality.

  1. If present, remove the scale by lifting it straight up.
  2. Open the ink access cover.
  3. Select Replace Ink Tank from the menu.
  4. Open the ink tank cartridge guard by sliding the green lever to the right and flipping the guard open.
    DM100i_open ink cover_500x240
  5. Lift up the ink cartridge and remove it from the machine.
  6. Remove the tape from the bottom of the new ink cartridge.
    Ink Cartridge Tape Removal_135x179
  7. Lower the ink cartridge into the cavity. The ridges on either side of the ink cartridge slide into the grooves.
  8. Close the ink cartridge guard latch and click to secure.
  9. Close the cover. Your meter automatically recognizes the new ink cartridge. Press Continue when prompted.
  10. Re-seat your scale, if necessary.

Only use genuine, postal compliant Pitney Bowes ink cartridges, as non-genuine cartridges may damage your meter, and possibly void your warranty or service agreement.

If you need ink, order a genuine Pitney Bowes replacement ink cartridge by visiting our supplies website.

UPDATED: 07 December 2023

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