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"Object reference not set to an instance of an object" message on the SendPro C Lite, SendPro C, SendPro+ and SendPro C Auto

If you are seeing the message "Object reference not set to an instance of an object," reboot your device.
Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (2H00, 8H00, 9H00)

Issue

The message "Object reference not set to an instance of an object" appears when accessing shipping labels.

Cause

Unknown.

Resolution

You may be able to clear the error by restarting the device:
  1. Unplug the power cable. The screen should turn off after 10 seconds.
  2. Wait 30 seconds.
  3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
  4. Quickly tap and release the power button to turn the device back on.
If you need further assistance, please contact us.

UPDATED: April 22, 2022