Return Instructions for Ink and Supplies

Get the steps and details to effectively start an online return of ink or other supplies purchased from our online shop within the guidelines of Pitney Bowes supply return policy.

Note: All return requests are subject to Pitney Bowes review and approval. Please see our Supply Return Policy for complete details.

Instructions to Return Ink & Supplies  

1. Start an Online Return in Order History.

step 1 return supply order online

Supply items may be returned within 30 days of purchase in resalable condition (unopened). Except for ink and toner supplies, if the item is defective, you may have up to 6 months to return.
To start the return process, sign in and go to the Order History page in your account. Select the down arrow to expand the order with the supply item(s) you wish to return. Select the link, Return Item or the link, Return All (if applicable).

Return Order button

2. Print and place the Returns Merchandise Authorization (RMA) letter in the box.

step to print RMA letter for return

You will receive an email from us with your RMA letter and  shipping label. If you have multiple packages, include a copy of the RMA in each box. Any return without an RMA letter is unauthorized and nonrefundable.

3. Be sure to pack your items properly.

package return supply order

Pitney Bowes is not responsible for lost or damaged packages. We recommend using the original packaging or a well-padded envelope, and we suggest using a trackable label for high-value items.

4. Fill out the shipping label and affix to the package.

package return supply order step 4

Fill in your name and address on the shipping label and affix to the package. Shipping and handling charges are not reimbursed unless the return is due to a damaged or defective product or an incorrect shipment.


5. Send your package back to us.

send back return supply order

Mail the package back as instructed in the RMA returns email. If returning multiple boxes, affix a shipping label to each package. Be sure to remove old labels from the exterior of a package.


Return Process for Ink & Supplies

Any item returned without an RMA (Return Merchandise Authorization) letter will be rejected. To start the return process, sign in and go to Order History in your account.

Note: If you ordered your supplies by phone, you will need to use Live Chat to initiate a return.