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Getting a Refund or Credit

UPDATED: February 9, 2017

At some point you may need a postage refund or a credit on your postage, supplies, or Purchase Power account(s). Determining your specific needs will help you select the appropriate course of action.


Do you need a refund or a credit?
Depending on your method of payment, you may receive a credit to your account or, if appropriate, a refund check will be sent to you.

For postage, a refund request may not be required. You can transfer funds back to your postage account from a meter that you plan to return. Those funds can be accessed and used with another Pitney Bowes meter on your account.

Select from these common reasons for needing a refund or credit to find the steps you need to take:


 Once your refund request has been processed, a confirmation number will be sent to you via email if you fill in the optional email field on the Refund Request Form. If your request has been rejected or needs further attention, Pitney Bowes will alert you via the same email address. Remember to include your email address on this form.

 When more than one meter is associated with your postage account and you are requesting a refund, be sure to retrieve the EXACT amount you require. Depleting your postage account of all funds will affect other mailing operations within your company.

Tips & Notes