Understanding ValueMAX

For information on the ValueMAX product replacement program use the links below. 
 

 

ValueMAX and the Benefits

ValueMAX is a repair/replacement service provided by Pitney Bowes or an affiliate for leased Pitney Bowes equipment. Although ValueMAX is not insurance, it covers the cost to repair/replace applicable equipment in the event of loss, theft or damage with the exception of normal wear and tear, negligence, or misconduct. The only cost for the service is a flat, low monthly fee usually much less than an insurance deductible.

Benefits of ValueMAX

• Fast Equipment Replacement: We aim to repair/replace equipment within 20 working days.
• Peace of mind-Hassle-free process with no need to wait for an insurance adjustor in the event of a claim.
• Broader Coverage with no deductible:  Many insurance policies may have high deductibles in order to keep premium costs down, and in many cases may have exclusions* (i.e., flood or water damage, power surge, earthquake, accident). Equipment will be replaced at full value with no asset depreciation. 
• No out-of-pocket costs: Without adequate coverage, you may end up having to pay out of pocket for repairs or replacement if you are not participating in ValueMAX

Exceptions to ValueMAX coverage

• *Claims will not be considered if the damage is a result of normal wear and tear, negligence, or misconduct. Normal wear and tear is covered by the Service Level Agreement (SLA), with exceptions noted in your SLA.
• Government accounts are not eligible for ValueMAX.

 
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Enrollment and Reactivation

Enrollment 
In order to ensure your organization meets the lease obligation to protect Pitney Bowes equipment; ValueMAX will be applied to the lease invoice from the start of any new lease contract. Coverage will take effect the date the first ValueMAX payment is received. 

Reactivation
Clients who have opted out of ValueMAX can request reactivation by Creating a Case online. Once the request is approved ValueMAX will be applied to the lease invoice. Coverage will take effect the date the first ValueMAX payment is received. 
 

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Opt Out / Cancel

You can cancel ValueMAX at any time by providing proof of acceptable insurance coverage. Your lease contract requires you to keep the equipment insured against loss for its full replacement value under a comprehensive policy of insurance or another arrangement with an insurer of your choice.

1. Ensure the following is included with the insurer of your choice:

• Coverage of the leased equipment is effective
• Coverage includes theft
• The lease contract number is listed on the policy

2. Using the button below, submit the completed ValueMAX opt-out form to open a case.  

3. Once successfully submitted you will be sent an email confirmation with the case number. A representative will be assigned to your case and will assist with completing the request.

❗ IMPORTANT:

• ValueMAX payments cannot be credited. Payments toward ValueMAX confirmed your continued participation in the program and coverage was provided during that time.
• Any unpaid ValueMAX balance will be cleared from the account as coverage was not active during that time. The balance will be cleared once the request to cancel has been approved and processed.

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Make a Claim 

1. Sign in to the Pitney Bowes Your Account online portal. 
2. Expand the Support & Cases dropdown from the navigation bar and select Create a New Case. 
3. Select Account Support>>ValueMAX>>Lease
4. Choose How do I File a ValueMAX Claim.
5. Include the following in the case:

• Direct phone number
• Contract number
• Meter Serial number
• Address where equipment is located (Note: If you have temporarily relocated, include this address as well)

6. Select Submit. 

Once successfully submitted a case number will be displayed. A confirmation email will also be sent with this information.  A representative will be assigned to your case and will assist with completing the request.

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