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How to Create a Case

UPDATED: April 24, 2017

The feature to Create a Case allows you to easily make your own support requests online. Submit questions about your account or billing, make a service request for technical support, or view your cases anytime.

 


 Follow these steps to create a new case:

  1. Click on this button here to create a case:
  2. On the next screen, select an option for specific instructions:
    • Client Service - select if you have an issue related to your Pitney Bowes account such as: invoices, contracts, making payments or changes to your account.
    • Technical Support - select if you have an issue related to your product or equipment.
  3. Once you submit your case, you will receive a confirmation number, and a Pitney Bowes client representative will be assigned to help you.

 

 TIP: Track the status of your open cases. Sign in, then scroll to the section, 'Your Recent Support Cases,' and select the button: View All Cases.