Rate Change Support Portal


Instructions for the Rates Download

During your monthly update, after data upload, the meter will prompt you with an update available. Please select ‘Get update now’. If you have ignored data capture and need to do the upload now, please follow the instructions below:

DM100

·        Press “Add Postage”.

·        Select “Check PBP Balance”. It will start dialling and give you balance options.

·        Press “No”.

·        It will then let you know that an update is available.

·        Select “Get Update Now”. It will down load and install the update.

You have now completed the update and will become active as of 1st July 2018.
 

DM300/400

·        Press “Refill Postage”

·        Select “check PBP balance”. It will start dialling and give you balance options.

·        Select “Continue”

·        It will then let you know that an update is available.

·        Select “get update now”. It will download and install the update

You have now completed the update and will become active as of 1st July 2018.
 

SendPro P Series

·        Press “Rates and Updates”. It will start checking for an update and present with an option to download the update

·        Select “download update”.  It will begin downloading the update.

·        After Downloading it will present you with an option to “Install update now” or “install later”

·        Select “install now”

·        It will begin installing the update. Once the installation is complete. Press “done”.

You have now completed the update and will become active as of 1st July 2018.