Screen is blank or black, or frozen on the SendPro C Lite, SendPro C

The SendPro C Lite, SendPro C is turned off or does not have power.
Products affected: SendPro®  C Lite, SendPro® C (2H78)

Issue

The screen is blank or black.

Cause

Power related issues.

Resolution

  1. Unplug the power cord. The screen turns off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
  4. Quickly tap and release the power button to turn the device back on.

UPDATED: 23 January 2023

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