How to resolve a missing tape button on the Connect+ Series, SendPro P

Learn how to resolve the missing tape button on the Connect+ and Sendpro P.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

The tape button is grayed out or missing.

Tape printing is not an option when using a Weigh On the Way (WOW) option.

From the Run Mail screen:

  1. Select Weighing.
  2. Select any option except:
    • WOW
    • WOW, first piece
  3. Select OK.

UPDATED: 20 January 2023

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