Print Head issues on the Connect+ Series, SendPro P

Learn how to resolve Print head issues on the Connect+ Series, SendPro P.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

The Connect+ Series, SendPro P displays the following errors:

  • 041822008D: right print head carriage detected an error
  • 041822008E: left print head carriage detected an error
  • 04182200B2: Printer unable to communicate with print head
  • 0418220041, 0418420038, 0418220044

The meter has detected an issue with a print head.

Cleaning the print head may resolve the issue.

Follow these steps to clean the print head:

  1. Select Home.
  2. Select Settings.
  3. Select Hardware.
  4. Select Printer.
  5. Select Print head.
  6. Select Clean.
    Note: Print head cleaning takes approximately one minute. A progress bar indicates the cleaning status.
  7. When the cleaning process is complete, you are prompted to print a test sample.

Use the Contact Us options below if you need further assistance. Have your model and serial number ready.

UPDATED: 20 January 2023

Contact Us
Report an issue from your inbox.
0800 748 639
Mon – Fri, 8am - 5pm (Ex. Public Holiday)