Error 019861001B "Tape jam" message on the Connect+® Series, SendPro® P

Learn how to resolve error 019861001B "Tape jam" message on the Connect+ Series, SendPro P.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000


The franking machine displays error 0198-61-001B "Tape jam" and does not print tapes.


The tape jammed.


Follow these steps to resolve this issue:

  1. Open the smoke colored cover on the top of your franking machine.
  2. Locate the blue lever on the right and then pull it toward the left to release the tape.
  3. While holding the lever to the left, pull the tape out.
  4. Tear any damaged tape off the roll.
  5. Reinstall the tape.
  6. Select Feed forward on the screen.
  7. If the Feed forward option isn’t on the screen, select Home key at the top of the screen.
    1. Select Settings.
    2. Select Hardware.
    3. Select Tape.
    4. Select Feed Forward.
  8. Retry the tape.

UPDATED: 15 June 2023