Error 03114100DF, "Jam in sealer area" message on the Connect+® Series, SendPro® P

Learn how to resolve error 03114100DF "Jam in sealer area" message on the Connect+ Series, SendPro P.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000


The Connect+® / SendPro™ P Series displays error 0311-41-00DF "Jam in sealer area".


The Connect+ / SendPro P Series detects a jam in the sealer area.


Solution 1: If mail physically jams in the stripper blade

  1. Check if sealing is on when it should be off.
  2. Ensure only unsealed mail is fed when closed flap sealing is on.

Solution 2: If thick mail pieces stall in the area of the stripper blade with no apparent jam

  1. Increase the feeder setting to a higher number.
  2. Ensure the speed is as high as possible without causing mail to shear.
  3. Pre-seal envelopes if necessary.

Solution 3: If mail shears (bunching up) as it feeds

  1. Increase the feeder setting to a higher number.
  2. If this does not work, try decreasing the speed.
    Important: If pieces are not shearing, slowing down the feeder could make problems worse.
  3. If pieces are unsealed and feeder setting and speed changes do not work, pre-seal the mail before running through the machine.

UPDATED: 15 June 2023

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