"Internet not detected" when using PC Meter Connect with a proxy server on the DM100-DM400

The "Internet not detected" system message occurs when PC Meter Connect is not configured to use a Proxy server.
Products affected: DM100™, DM300™, DM400™, PC Meter Connect™ version 05.00.008


The message Internet not detected appears while running through a proxy server with PC Meter Connect.


PC Meter Connect is not configured to use a proxy server.


Solution 1: Check your settings

Follow these steps on your computer:

  1. Open the Windows Control Panel.
  2. Select Network and Internet > Internet Options or just Internet Options (options vary depending on how your Control Panel is configured).
  3. Select the Connections tab.
  4. Select LAN Settings.
  5. Make sure that both boxes are checked:
    • Automatically detect settings
    • Use automatic configuration script
    Contact your IT department for the address for the script or additional information about your network configuration.
  6. Select OK.

If this does not resolve your issue, then try Solution 2.

Solution 2: Make sure your network is configured properly

Make sure that your network is configured to allow the meter to communicate with the Pitney Bowes Data Centre. Your IT department can review the related topics below to ensure compatibility.

Related topics

UPDATED: 16 June 2023

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