Installing the SendPro C Lite, SendPro C

If you are installing a SendPro C Lite, SendPro C for the very first time, follow these instructions.
Products affected: SendPro®  C Lite, SendPro® C (2H78, R2H78)

If you are installing a SendPro C Lite, SendPro C for the very first time, follow these instructions.

  1. Before you begin
  2. Open the box
  3. Unpack the device
  4. Install the printhead
  5. Install the ink cartridge
  6. Connect device to a power source
  7. Continue installation steps

Before you begin

Before you being installing your new SendPro C Lite, SendPro C, you need to decide what type of connection (wired or wireless) you wish to use.

Set Up your Postage Payment Method

The SendPro C Lite, SendPro C devices require a valid account set up with Pitney Bowes and New Zealand Post at the time of purchase. If you need further assistance, please chat with us.

Usage is billed on a monthly basis.

Choose your connection type

wired-button_43x35 Wired

Takes about 10 minutes

Requires an available internet jack and power outlet


Takes about 15 minutes

Requires access to a wireless network and power outlet

Open the box

Here's a diagram and explanation of the items you should find in your box. If anything is missing, please contact Pitney Bowes.
SendPro C, cover or scale and power cord
Printhead, ink cartridge, LAN cable
EZ seal bottle, tape sheets

Unpack the device

Warning: Do not connect the SendPro C Lite, SendPro C to a power source yet and be sure to grab the entire feeder and not just the flap.
Do not connect power or lift the device incorrectly

Remove all the packing materials from your device.
Unwrap and remove packaging tape

Install the printhead

  1. Open the cover to access the ink carriage.
    Open cover
  2. Remove the packing tape from the ink carriage.
    Remove packing tape from the ink carriage
  3. Open the ink carriage guard.
  4. Unwrap the printhead and remove the protective strip.
    Unpack printhead
  5. Squeeze the tabs and slide the printhead pegs into the lower set of grooves.
    Insert printhead
    Warning: This step is critical to prevent system damage.
  6. Keep squeezing the tabs and push the printhead flush against the wall. Tabs will snap outward when placed correctly.

Install the ink cartridge

  1. Unwrap the ink cartridge and remove the silver foil strip from the ink cartridge.
    Unwrap ink cartridge
  2. Install the ink cartridge and close the guard.
    Installing ink cartridge
  3. Close the cover.
    Close top cover

Connect the device to a power source

Connect the device to a power source and turn on the power switch.

Continue installation steps

  1. Wait for the system to start up.
  2. Tap Get Started on the touchscreen and continue the installation steps on the screen.
  3. Tap Got it when you see the message 'You're ready to start sending'.

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UPDATED: 03 August 2023

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